Household Hauling

We originally put a deposit down withmega van lines. They Subcontracted us out to this company to move our stuff from Ohio to Florida. they picked up our items in Ohio on 7/28 today is December 13 and we just received our items. Numerous items are broken. dining room chair dishes boxes that are marked fragile came all beat up hence the broken items. This company is horrible. Every time I spoke to either Denise or Ashley there was some kind of excuse as to why we weren’t getting our stuff. It was like nobody knew what the other person had told us.

Move size: 2 Bedroom Home Service cost: $2800

Household Hauling was subcontracted by Charter Van Lines, who never told us they were't a mover but a broker. Household Hauling showed up on time in mid-February in Central Illinois, and promised an earliest delivery date in Blacksburg, VA on March 1st. That day came and went. Then possibly last week. That came and went. Then Thursday, March 14th. But today they called and said maybe this weekend, but no guarantee because they did not have a truck going our way to accommodate the small load we moved (half of a 26-foot truck). We have been living in an empty apartment with no furniture and sleeping on the floor for two weeks now. We have no confidence that we will ever receive our household goods.

When we call, the customer service person says we have no choice but to wait until someone is heading our way. I am in my 60's and cannot do this move myself. Had I known about the lack of a reasonable deliver date, I would have never used either Charter Van Lines, and now cannot recommend Household Haulers of Hallandale, FL.

Move size: 1 Bedroom Home Service cost: $3000

This company is egregious!! I hired them through Alliance Van Lines (who now won't answer my calls) and was told REPEATEDLY 3-5 days by all parties. Richard K at Alliance had me sign a moving contract with the verbal promise that it would be 3-5 days, at most 10. Well, ten days has some and gone. They contracted me out to Household Hauling, something they did not explain to me on the phone. Again, by Household Hauling I was told 5-7 days, then when we first called "next week," which has come and gone. Now we are being told "next week" once again, if we are lucky. If we had known what a scam this company would be, we would have moved ourselves. I never felt so deceived and scammed by a company in my entire life. The only saving grace is the people who actually moved us were very nice and efficient - this isn't their fault, but this company is disgusting. Please I am begging you, deliver our things!! My fiance is a doctor and he needs to not sleep on an air mattress and needs his things. I was told on the phone literally "this isn't life and death," but actually it is!! PLEASE I AM BEGGING YOU DELIVER OUR THINGS.

Move size: 1 Bedroom Home Service cost: $3400

We had are things picked up end of June. Promised would come on a certain date; still have not received. When you call, they promise it will come by that next week. It has not. They don't show any type of concern nor do they give any set dates. I will be reporting them today. I have never received this type of service and truly hope this company is reported. This is not okay. People don't have places to sleep, left with their things somewhere else with no set date of delivery. I will be reporting them. This site gives directions on how to do so if you are dealing with the same thing: https://www.sparefoot.com/self-storage/blog/6139-what-to-do-if-your-mover-holds-your-belongings-hostage/.

Move size: 2 Bedroom Home Service cost: $2800

Alliance Van Lines contracted my move to Household Hauling. I observed the following red flags and violations:
- Clearly all of the "5 star" reviews on this site are fake
- Alliance was obviously created to sound like Allied Van Lines (a respectable company)
- They do not provide an in home estimate, it is all over the phone so they can purposely up charge you when on site
- Did not clearly disclose the length of time for delivery. Will tell you its 1-10 days, but read the shady language carefully, it says 1-10 days but could just be up to 21 BUSINESS days. That's a month.
- Movers did not arrive in a fleet truck. They arrived in a rented Enterprise truck and "employees" were not in uniform
- Movers hired extra help and they were clearly laborers and not trained movers
- Initial estimate was $4900 but I ended up being charged $6800.
- Only accept cash/money order
- Home office "service" people use last name initials and not a full name
- NEVER disclosed that household items would be placed in storage.

I have been waiting 22 days now for my delivery with little to not communication from Alliance or the brokered moving company. I've been told I could get a delivery next week. They will be very helpful up front but then will absolutely screw you over. The entire experience has put extreme stress on my family. Please do not EVER use this company. I just want my stuff!

Move size: 3 Bedroom Home Service cost: $6800

Alliance Van Lines subcontracted Household Hauling for our move. We did not know that Alliance Van Lines was a broker company and since we had to move from Chicago to New Haven in 7 days when Household Hauling showed up we had no choice but to allow them to load our stuff. The estimate that we initially agreed on with Alliance Van Lines was $1950, but Household Hauling charged us over $3400 for the move. Again, since we had no other choice we had to agree with the new contract. The first delivery date was agreed as 6/29/2019, and as of today 7/22/2019, we have not received our stuff. We have been living in an empty apartment ever since and my husband and I are in immense distress. We have contacted Ashley at Household Hauling several times. Ashley is very rude and has no sympathy for what we are going through. My husband pleaded with her to send us our stuff and mentioned that "I know this might not be within your authority, but I would greatly appreciate it if you could send us our stuff", to which she replied, "No it is within my authority". I am 16 weeks pregnant and the emotional distress is putting me and my unborn child at risk. My husband has mentioned all of this to Ashley and the last time he talked with her she denied everything. I do not know what else to do and I am extremely frustrated and mostly worried about the well-being of my unborn child. I blame Alliance Van Lines and Household Hauling if anything happens to us and am ready to take legal actions against them.

Move size: 2 Bedroom Home Service cost: $3400